Many cloud service providers and strategy-boutiques give the impression that a multi-cloud approach is a simple way for an enterprise to spread risk. As is often the case, we find that in reality, it’s more complicated.

A good configuration management database is a foundational building block for high-quality service management. With many organisations struggling to implement them successfully we ask if there is a different way to crack the CMDB challenge.

As Refractis celebrates its first birthday, we look back over the last 12 months and pick out some of the key trends that have the potential to challenge the way that IT is delivered.

Staying agile is key to remaining competitive. Although, learning lessons from previous mistakes and triumphs can improve performance, it can sometimes lead to calcification of process, thus hampering agility. An operating model tune-up offers an alternative approach.

With the full impact of a post-Covid economic chill looming, many corporates are looking to optimise costs through rationalisation and cloud migration programmes. But in our experience, many companies are not measuring all aspects of on-premise IT spend, and as the old adage goes, you can't manage what you don’t measure.