IT Operating Model
Underpinning the future of IT delivery
The Problem
Many IT teams have grown (either organically or through acquisition) beyond their initial conception and structure. This, inevitably, results in a lack of clarity in who does what, how and with whom.
Today’s IT organisations are often wrestling with a complex supplier landscape and overlapping responsibilities. This lack of clarity can be solved by re-examining the business strategy, agreeing the capabilities required by IT – and designing an organisation to fit – potentially complemented by outsourcing or shared service centres.
An IT organisation lacking in controls not only impacts user experience but also puts the organisations security at risk.
A carefully considered operating model will ensure an organisations security and controls are central to the design and key to decision making.
Insufficient controls can cause a range of issues, for example:
Inappropriate privileged access
Uncontrolled IT change with unintended consequences
Application development out of sync with business strategy
Lack of understanding of the technical estate
Creation of a shadow IT organisation
The Refractis Way
For IT Operating Models, we recognise that organisations spend tremendous sums of money to run their IT capabilities, often getting into a business-as-usual routine without realising the true cost. Refractis has deep expertise in designing and executing operating model transformations that reduce costs, increase efficiency, and generate a significant ROI.
Offering an end-to-end operating model solution Refractis will:
Take the time to understand your business and where you are already succeeding
Consider your strategy and understand where you want to be. What are your priorities?
Work with you to co-create the best IT operating model for your organisation
Deliver transformation against robust and pragmatic plan, considering technology, people and process
Refractis has successfully built and delivered new IT operating models across several clients so brings first-hand experience of the size and complexity of the challenges faced.
ITOM Angles
