Integration Programme for a
Global Insurance Broker
Our Client
A global insurance broker which was growing rapidly through acquisition. The established IT M&A team had a high-quality integration process but was unable to keep up with the pace of expansion.
Our Role
Refractis was engaged to review the technical integration approach and evolve it to cater for the broad variety of businesses within the acquisition backlog in terms of scale, materiality, and complexity.
Having developed an approach based around a set of integration “patterns”, we then developed a high-level business case and plan for a programme covering the integration of 60 businesses across Asia Pac, EMEA, UK, North America and Latam regions.
Refractis was asked to manage the execution of this programme, which involved 10 parallel streams of integration work, supported by central architecture, transition, and desktop engineering teams.
Each integration involved:
Completion of “as-is” discovery and development of a “to-be” architecture
Creation of standard identities and migration to a common M365 tenant
Migration of applications to Azure cloud or SaaS solutions
Delivery of a standard and secure EUC build
Transition to enterprise security and support capabilities.
Results
The integrations enabled enhanced collaboration across the company with easy access to common email, diary, file-sharing, and conference solutions. Critically it also delivered an enhanced level of security, protecting data, ensuring continuity of service, and enabling the client to retain existing business and win new tenders.
Our Work
This global manufacturing company had begun pursuing a cloud-first strategy and had to adopt its Groups Azure tenant and landing zones. Refractis were brought on board to ensure a safe and smooth migration.
Our client, a Swiss healthcare and medical testing company with facilities across Europe and the Middle East, had grown through acquisition and focussed on its market penetration and geographical expansion. Its IT estate hadn’t kept pace with the business expansion and consequently was less flexible and more costly.
This global mining company had begun pursuing a cloud-first strategy and had already developed its Azure landing zones when Refractis were brought on board.
An international financial services business that was looking to provide standardised multi-region IT support services through the implementation of a new outsourced partner agreement.